Spring In for A Visit

Spring in for a visit at the Pines Rehabilitation and Nursing Centers

Spring has finally arrived, and we are very excited to announce that we will be able to accommodate window visits with residents beginning May 4, 2020!

To assure we maintain the utmost safety for everyone during window visitation, the following guidelines have been established at the Olean and Machias locations:

• Window visits will only be permitted Monday through Thursday 10am-11am and 2pm-4pm.
• Window visits will only take place at a designated area at the facility which will be identified when setting up appointment.
• Window visits will only be 10 minutes in length, so that we can accommodate as many visits as possible during the allotted times.
• There will be no more than 2 visitors allowed at each window visit.
• To assure that each resident is able to get a window visit with loved ones in a timely manner, window visit scheduling will all be done by one staff member, the receptionist.  This staff member will coordinate visitation schedules and assure that all window visitations are equally shared for all residents (no one resident receives more visits than another).
• Family members are asked to bring a cell phone with them so that they can speak to their resident, as windows will not be permitted to be open during the visit.  The facility will provide the visitor a number to call when they reach the window visit location.  This will allow the resident to speak with the visitor during the visit. 

We understand that there will be many people that want to participate; therefore, we ask that you remain patient and courteous with staff and each other, so that everyone can have a chance to participate equally!  We thank you in advance for your patience during this time and look forward to seeing you soon.

To schedule a visit in Olean, please call Pam at 716-373-1910 between 8:30 am and 3:30 pm.

To schedule a visit for Machias, please call Shannon at 716-353-8516 between 8:00 am and 4:00 pm