The Pines Healthcare and Rehabilitation Center recognizes the hardship that COVID-19 has caused residents and families. Please be assured that we are taking every precaution to protect the health and psychosocial well-being of each and every resident in our care.
Pursuant to New York State directives, all staff are screened prior to the start of their shift to ensure that they are not actively ill, and housekeeping is focused on infection control. Activity staff have focused on in-room activities and are working to come up with creative solutions.
The Pines is working to establish video conferencing as an alternative means of communication. The instructions for this will be on our website, PinesCare.com, as soon as they are available. Pictures and updates can also be found on our website. In an effort to streamline communication between staff and family members for non-urgent matters, we recommend calling between the hours of 1pm and 3pm.
As always, families will be contacted immediately in the event of an emergency or a change in medical condition of their loved one. At this time, we cannot have family members approaching resident room windows or placing items and decorations in the lawn without express permission. It is very unsettling for residents to see strangers wandering around outside their windows. As the weather begins to warm, we will determine if there are options for outdoor visits.
Administration is in constant contact with State and Local Health Department Officials and continue to follow all recommendations and directives to ensure the safety of our residents.
Get news from Cattaraugus County on the Coronavirus